The e-bike isn’t moving properly, it feels like it’s locked. What should I do?

If a locked e-bike moves or is pushed for an extended period of time, the theft mode will be activated.

Theft mode works as follows:

- The motor locks so riding the bike is almost impossible.

- The position of the stolen bike is recorded via an existing mobile network connection.

- The lights flash.

Please call our Service Team on: 0848 02 03 04